Frequently Asked Questions
Everything you need to know about your Steve Madden order.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-7 business days. We offer free ground shipping on all orders over $50 within the continental United States.
What is your return policy?
We accept returns of unworn, unwished merchandise within 30 days of purchase. Please note that clearance items marked as 'Final Sale' cannot be returned or exchanged.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number. You can also track your status directly through the 'Order History' section of your account.
Do you offer international shipping?
Yes, we ship to over 200 countries worldwide. International shipping rates and delivery timelines vary by location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and buy-now-pay-later options like Afterpay and Klarna.
How do I find the right size for me?
Most of our styles run true to size. We provide a detailed size guide on every product page to help you compare measurements and find your perfect fit.