Returns & Exchanges
At Steve Madden, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, we offer easy returns and exchanges for unworn items within 30 days of delivery.
Start Your Return
Visit our online returns portal and enter your order number and zip code to initiate the process and select your items.
Print Your Label
Generate and print your prepaid shipping label directly from the portal; a small return shipping fee will be deducted from your refund.
Package Your Items
Place your unworn shoes or accessories back in their original packaging and securely seal the shipping box with the label attached.
Drop Off and Track
Drop off your package at any authorized carrier location and keep your tracking number to monitor your refund status.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing